Information you provide directly:
- Identifiers & contact: name, company, job title, email, phone, address.
- Business info (B2B): product interests, purchase volumes, delivery terms, tax/VAT/resale details.
- Order & support: quotations, purchase orders, warranty/returns, service messages.
- Marketing preferences: opt-ins for email/SMS, event registrations.
- Uploads: RFQs, specs, drawings, photos.
Information collected automatically:
- Device & analytics: IP address, cookie IDs, pages viewed, links clicked, session time, rough location (city/region).
- Advertising & measurement: via cookies/pixels/SDKs (e.g., Meta/Google) to measure campaigns and improve relevance.
Information from third parties:
- Lead sources: trade shows, distributors, B2B databases, social platforms (e.g., Facebook Instant Forms).
- Service providers: logistics, payment, fraud prevention, analytics.
Sensitive information: we do not intentionally collect highly sensitive data (e.g., government IDs) for general marketing/sales. Payment data—if collected—is handled by PCI-compliant processors and not stored in full by us.